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What is CQC - Care Quality Commission?

CQC is the Governments' independent regulator of all health and social care services in England.

Their job is to make sure that care provided by hospitals, GP surgeries, dentists, ambulances and care homes, together with a variety of other services, including services in people's own homes and elsewhere, meet national standards of quality and safety.

It ensures that essential standards of care are being met and taking action when not.

What are the National Standards?

The national standards cover all aspects of care, including:

  • treating people with dignity and respect.
  • making sure food and drink meets people’s needs.
  • making sure that the environment is clean and safe.
  • managing premises and staffing services.


CQC inspectors visit health and adult social care services across England to check that they are meeting the standards. They make unannounced inspections of services on a regular basis and at any time in response to concerns. They will:

  • ask people about their experience of receiving care.
  • talk to staff
  • check that the right systems and processes are in place.
  • look for evidence that care is not meeting the national standard.

How CQC Enforces Standards:

When standards are not being met, they can use their powers to:

  • issue fines or warnings
  • stop admissions into a care service.
  • suspend or cancel a care service's registration

For more information visit -

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