Richard Bull
Practice Business Manager

Responsible for the strategic development and overall management of the practice, and supporting the Partners with a comprehensive Business Management function.

Richard is also the Non Clinical Lead and Business Manager for the St Paul’s Primary Care Network.

Cat Gray
Operational Manager

Responsible for the day to day management of the practice, reporting to the Practice Business Manager and Partners.

Cat also manages the Non Clinical team, and support the Partners leading Long Term Condition Management.

Dawn Meredith
Reception Manager

Responsible for the day to day management of the reception and administration team.

Dawn also administers insurance report requests

Patient Care Navigators

Patient Care Navigators handle all our telephone calls , emails and website enquiries. They are trained to be able to efficiently assist you with your query. In order to get you to the right person at the right time, they may ask a few questions to assess the urgency – they will be tactful and all details remain confidential. Our GPs have trained them to do this as information gathering for them – not because the Patient Care Navigator is trying to diagnose you. Patient Care Navigators will also be able to help you with routine enquiries and may suggest you see or speak to another Healthcare Professional as not all issues are best dealt with by a GP.

Patient Care Advisors

Our Patient Care Advisors are based on the Reception Desk. They do not handle incoming telephone calls but do help with emails and website enquiries. Their priority is to care for patients and visitors attending the practice. They can check you in for your appointment, advise you if the Clinician you are seeing is running on time and assist with any actions needed after your consultation. If you need anything while you are waiting to be seen, our Patient Care Advisors are there to help you.

Please note, the Patient Care Team are not clinically trained and cannot interpret results. They can however inform you of any comments which the Doctor may have made after reviewing them.

Patient Support Co-ordinator

Our capable Patient Support Co-ordinator deals with any referrals which the Doctor may make and will also be able to assist you with any e-Referral queries you may have. She also co-ordinates the transfer of paper and electronic records in and out of the practice when patients join and leave.

Pharmacy Co-ordinator

For any prescription queries, our experienced Pharmacy Co-ordinator is available to offer help. She is able to issue repeat prescriptions up to a maximum amount before they need GP review and works very closely with our Clinical Pharmacists.

Clinical Coder

All incoming correspondence to the practice is attached to the relevant patients record and certain information is coded by our trained Clinical Coder. She is clinically supervised by Dr Jackson.