Appointments

In order to get you an appointment with the right person (not necessarily a doctor) at the right time, the receptionist will ask you some questions.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

Routine appointments

To request a routine appointment in advance during opening times:

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

We will respond within 4 working days during opening times.

Other ways to get help

Call or get help online now – NHS 111

Check your symptoms, visit NHS 111 online.

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Calls are free from landlines and mobiles.

Visit a pharmacist
  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends

Find your nearest pharmacy

Link worker self referral

If you are aged 14 or over and in need of some support, please complete the below self-referral form and email to glccg.stpauls-pcn@nhs.net.

A Link worker will contact you via telephone within 3 weeks of receiving the email.

Link worker self-referral form (Word doc)

Telephone consultations

To arrange a telephone consultation please call 01242 215 010.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need urgent medical attention outside of normal surgery hours please phone 01242 215 010 and follow instructions to out of hours services. Advice can also be accessed 24 hours a day by visiting 111.nhs.uk or calling NHS 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Related information

Health A to Z

Sick notes

Test results