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Appointments

In order to get you an appointment with the right person (not necessarily a doctor) at the right time, the receptionist will ask you some questions

Routine appointments

To request a routine appointment in advance during opening times:

Improved Access Service

We offer additional weekday and evening Primary Care appointments for patients. These appointments are held in the PCN HUB and are hosted onsite in The Chapel.

The service offers ‘routine’ and ‘same-day’ appointments that are pre-booked in advance. Appointments are available until 8pm, Monday to Friday, and from 8:30am to 12:30pm on Saturdays. This will allow patients greater access to primary care, particularly for those who would prefer an appointment outside of normal hours.

The service is for booked appointments only and is not available for drop-ins. Please note that there is no telephone access to Surgeries after 6:30pm during the week and at weekends.

Get advice from a doctor or nurse – non urgent

To ask a non-urgent medical question:

We will respond within 4 working days during opening times.

Other ways to get help

Call or get help online now – NHS 111

Check your symptoms, visit NHS 111 online.

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Calls are free from landlines and mobiles.

Pharmacy Frist
  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends

Find your nearest pharmacy

Are you suffering from a minor ailment?

If the answer is yes, visit your pharmacy first.

You don’t need to make an appointment to see your doctor or visit an emergency service if you’re suffering from many common conditions. You can get advice and treatment from your local pharmacist and in many cases treatment will be free.

Think Pharmacy First

Pharmacy First minor ailments is a service being offered by community pharmacies. It means that you can get advice and NHS funded medicines for common, less serious illnesses from a community pharmacist, without having to make an appointment with your GP to obtain a prescription or visit a hospital.

If you don’t normally pay for NHS prescriptions, any medicines supplied to you under the Pharmacy First scheme will be free. And if you do usually pay for your prescriptions, the cost of the medicine should be much less than the current prescription charge.

Your pharmacist is a qualified health care professional who can help with your health problems. Anything you discuss with your pharmacist will be confidential, and they will offer you a private space to talk about your symptoms.

What about babies and children?

Your pharmacist can provide treatment for babies and children for certain common conditions such as nappy rash, colic, teething, mouth ulcers and head lice ( a full list of conditions is shown below).

Some medicines can only be given to younger children on prescription, and sometimes the pharmacist may need to see your child to make sure the right treatment or advice is given so you may be asked to bring the child in.

Can I go to the pharmacy?

Your pharmacist will offer you advice and appropriate treatment for the symptoms detailed below, with most pharmacies participating in the scheme to provide certain medicines at NHS expense.

If your pharmacy is not participating in this scheme, they will advise of the nearest participating pharmacy.

What should I do if my symptoms persist?

If your symptoms persist, you should seek further advice from your pharmacist or GP. Bring any medication you have been using with you.

If you have the following symptoms, go straight to your pharmacy and ask to speak to the pharmacist:

Link worker self referral

If you are aged 14 or over and in need of some support, please complete the below self-referral form and email to glccg.stpauls-pcn@nhs.net.

A Link worker will contact you via telephone within 3 weeks of receiving the email.

Link worker self-referral form (Word doc)

Telephone consultations

To arrange a telephone consultation please call 01242 215 010.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need urgent medical attention outside of normal surgery hours please phone 01242 215 010 and follow instructions to out of hours services. Advice can also be accessed 24 hours a day by visiting 111.nhs.uk or calling NHS 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Related information

Health A to Z

Sick notes

Test results

Page published: 5 May 2023
Last updated: 16 June 2026